Cancellations and Amendments
We know everyone has busy lives and sometimes circumstances beyond your control may mean you need to cancel your appointment, please let us know if you can’t make it. We require at least 24 hours notice for cancellations and amendments, if you cancel within 24 hours of your appointment time or do not arrive for your appointment a 50% charge applies.
We try to be as flexible as we can in accommodating late arrivals – we know it happens! However anything more than 5 minutes may mean we are unable to do your hair and will have to reschedule. A 50% charge may apply.
We send out text messages reminders 48 hours before your appointment, you can either confirm or cancel your appointment by replying with Yes or No. If you would like to receive text message reminders please give your mobile number to a member of the team and we’ll get you set up.